Frequently asked questions

How to order
Add items via “Add to Cart.” When ready, open your cart and choose “Checkout.”

Is payment safe?
Yes—our processor is 100% secure, with an internet security team ensuring a safe, reliable experience. 🛡️

When will it ship?
Orders are processed within 1–3 business days. We’ll email a shipping confirmation afterward.

Tracking
Provided—expect a tracking number after purchase. 🧭

What’s the shipping fee?
Determined by where the parcel ships from. Enter your address at checkout to view the cost.

Multiple items
Often shipped in separate parcels. 📦➕📦

Returns / Exchanges
We provide free returns, even for washed or worn items: 30 days → Full refund, 180 days → Store credit. After processing your return, a refund confirmation email will be sent. Refunds are usually issued within 10 business days of receipt. High volumes may introduce delays—thanks for your patience. ⏳

Free gift conditions
If returns bring your order below the promo threshold, the free gift must be returned. To keep it without qualifying, we’ll deduct its cost or request payment. 🎁

Cancel/change after submitting?
Not available—orders cannot be changed or canceled. You may return items; refunds apply to merchandise only (shipping excluded).

Need more details?
Everything’s covered—See all FAQs.

Fastest contact
Email: frielsmckennan10@outlook.com